Rovo Dev credit usage breakdown missing ~600 credits in Bitbucket dashboard

[Esty Shlomovitz]

Description: The Rovo Dev usage dashboard shows 2,045/2,000 credits used (over limit), but the usage breakdown only accounts for 1,445 credits under "Code review in Bitbucket" — leaving approximately 600 credits unattributed to any capability.

Expected: All consumed credits should appear in the breakdown by capability.

Steps I reproduce:

1. Go to Rovo Dev → Your Usage
2. Note total credits: 2,045/2,000
3. Note usage breakdown shows only "Code review in Bitbucket" (1,445 credits)
4. ~600 credits are unaccounted for

[Anastasiia Dimnych]

Hi @Esty Shlomovitz,

Apologies for such a delay on our end! Thanks for flagging this - I've looked into it and want to share what's happening.

Good news first: Your credit tracking and billing are accurate. The total of 2,045 credits consumed is correct, and no credits have been lost or double-counted.

What's causing the confusion: This is a known display issue on the Your Usage page. The breakdown table currently only labels "Code review in Bitbucket" correctly. The ~600 unaccounted credits in your view are coming from two other Bitbucket capabilities that aren't being properly displayed:

• Custom code reviews (~440 credits)

• Acceptance criteria checks (~160 credits)

These features consumed credits as expected - they're just missing from the breakdown labels in the UI.

Workaround in the meantime: You can verify your accurate total usage in Admin Hub → Insights → Platform usage at http://admin.atlassian.com. This view reflects the same total (2,045) shown in the dashboard header.

On the overage: Your Rovo Dev Standard plan includes 2,000 credits per user per month, and usage beyond that is billed at $0.01 per credit. If you'd like to prevent future overages, your admin can configure a hard cap in Admin Hub.

Our engineering team has identified the root cause and a fix for the display is in progress however I cannot share any ETA on this one.

Best,

Anastasiia

[Rebekka Heilmann _viadee_]

Hi @Esty Shlomovitz - welcome to the Community,

we've seen multiple users reports issues with Rovo Dev credits in the past few weeks. Unfortunately, we can't do much from Community side of things.

I went ahead and escalated your question to the Atlassian Team.

You can also raise a Bug with the Rovo Dev Team directly: Submit a request or incident - Rovo Dev Feedback - Jira Service Management

[Esty Shlomovitz]

Thanks for the quick response and for escalating this! I'll submit a bug report via the link you shared.