Rovo Chat History

[Joaquin Fernández Madrid]

Good morning to all!, we are testing the use of Rovo in a Sandbox enviroment, and after the new year and holidays, all of our chat history has been erased, is there any method or way to get the chat history back? or any other way to get a backup?. It would be bad if we had to start all over again on the implementation of the App and its capabilities.

Best regards and Happy New Year

[Nikola Perisic]

Welcome @Joaquin Fernández Madrid  and happy new year!

When you click on Ask Rovo, and when you expand it to the full screen, you should be able to see your history on your left sidebar.

[Joaquin Fernández Madrid]

Good Morning!, yeah sorry if i didn´t explain myself correctly, i know there is a side menu where you can see where your chats were: 

The problem is all my conversations have disappeared....

And i can guarantee that had some chats opened to do some test on the Confluence Pages, and the hability to copy spaces, etc. Thats why i asked if there was a way of getting the backup of the chats, or is it because there is a time limit for the chats to expire in a sandbox enviroment?

[Joaquin Fernández Madrid]

The funny thing is that the agents that i created do still exist, the problem is the chats aren´t there anymore...

[Nikola Perisic]

In Atlassian Rovo, chat history is automatically saved and accessible for 30 days. If your chat history is missing, it may have been deleted, reached the 30-day limit, or be due to a temporary technical issue. 

[Prachi Bolar]

Hello,

Welcome to community :) 

With respect to what Nikola has mentioned, the same details are here : https://support.atlassian.com/rovo/docs/accessing-chat/#:~:text=Accessing%20your%20chat%20history

If your chat history is above 30 days then it wont be visible to you 

Thank You,

Prachi