Rovo Charts display incorrect embedded chart previews on Confluence pages containing multiple charts

[Jordy Jorissen]

Product

• Confluence Cloud
• Rovo Charts

Severity

High

Description

We have created a Confluence dashboard containing 12 Rovo Charts that visualize data from our testing coverage database.

The chart configuration itself is correct. However, the embedded chart previews on the published Confluence page frequently display the wrong chart.

For example, a location configured to display a donut chart ("Priority Modules — Testcase Status") instead displays a completely different bar chart ("Error Test Coverage per Module").

Clicking the embedded chart always opens the correct chart configuration, indicating that only the embedded preview is incorrect.

Different users may also see different charts on the same page.

Expected Result

Each embedded Rovo Chart preview should always display the chart configured for that location on the page.

Actual Result

The embedded preview displays another Rovo Chart from the same page.

Opening the chart displays the correct chart configuration.

Environment

• Confluence Cloud
• Confluence Database
• Rovo Charts from CSV files of Confluence database
• Approximately 12 embedded Rovo Charts on a single page
• Reproduced by multiple users
• Different users may observe different incorrect chart mappings

Steps to Reproduce

1. Create a Confluence page.
2. Add approximately 12 Rovo Charts (from a csv or confluence DB)
3. Publish the page.
4. Open the page in different browsers or with different user accounts. (Hard reload cntrl+shift+R works as well)
5. Observe that one or more embedded chart previews display another chart from the page.
6. Click the incorrect preview.
7. Observe that the correct chart opens.

Frequency

Intermittent, but reproducible.

Impact

This makes dashboards unreliable because readers see incorrect visualizations while the underlying chart configuration remains correct.

Additional observations

• The issue affects only the embedded preview.
• The chart configuration is never incorrect.
• The issue is not limited to a single browser.
• Hard refreshes do not consistently resolve the problem.
• Different users can see different incorrect charts on the same page.

Attachments

• Screenshot from User A (correct chart displayed)
• Screenshot from User B (different chart displayed in the same location

[Dr Valeri Colon _Connect Centric_]

@Jordy Jorissen based on your testing, I agree this is worth treating as a defect rather than continuing to troubleshoot individual chart configurations.

The detail that stands out is that the preview is wrong, but selecting it opens the correct chart. Combined with different users seeing different incorrect previews and the problem becoming reproducible with a larger number of charts, that suggests the embedded chart rendering/state is getting mismatched rather than the underlying Rovo Chart being configured incorrectly.

I also wouldn’t spend your time determining whether the threshold is 8, 10, 12, etc. You already have a useful reproduction case: approximately 12 charts reproduces it while a page with 3 does not.

Since the normal Support flow isn’t recognizing your Cloud URL, I’d include that problem when contacting Atlassian through the general inquiry route Jason shared. Ask them to help route the case to Confluence/Rovo Charts Support and provide:

• the affected Confluence page URL
• screenshots from two users showing different previews in the same location
• confirmation that opening the incorrect preview loads the correct chart
• the approximate number of charts on the page
• confirmation that reducing the page to three charts does not reproduce it

Those details should give the product team a fairly clean reproduction path without requiring you to diagnose the rendering implementation yourself.

If Atlassian gives you a bug/reference number, please share it here. This is the kind of issue other people building Rovo-powered dashboards will want to watch.

[Jason Krewson]

Hello Jordy,

Sounds like you are having some sort of rendering issue, wonder if its due to the amount you have on one page. 

Have you tried just adding 3 charts to a Confluence page to see if the issue is still happening?

I would recommend contacting support on this one at Atlassian Support if you have a subscription.

[Jordy Jorissen]

With 3 charts it seems to be fine. Hence why I mentioned that there needs to be approx. 12 charts. I don't have the time to figure out at what amount the charts start getting confused by the URL's.

it seems like the support page is unable to find our companies cloud URL.
This means I am unable to create an actual support ticket sadly.

[Jason Krewson]

Understood, Atlassian Support will probably know if there is a limit or at least know a bit more about it.

For Atlassian Support you can go to your Confluence site, click the ? mark at the top right, click Give feedback, and then click the support site link. 

Actually I just tried the same steps above, it cannot find my site also, what is going on with Atlassian URL lookup today.

I opened a ticket under "have a general question for us?" to see if there is an unknown issue as Atlassian Status shows everything is up. 

I tried to open a ticket through Jira and Confluence the normal way I have in the past and I just get the below error over and over so we will see. 

• Sorry, we can't find this Cloud URL.
• See instructions below on how to find your URL.

[Jason Krewson]

I figured out the issue, Contact Support was having issues with me being logged into 2 Atlassian accounts on my laptop, my personal one - this one I am responding to you with right now, and my work one. 

To get around the issue I opened a Chrome incognito tab and I now see all my sites when I contact support. 

[Jordy Jorissen]

I have tried both your methods, but even then I am unable to find our site. Incognito and logging in there doesn't seem to work and I only have 1 account which I am logged into. Which is my proffesional/work one.

I have no way to file this as an actual defect/bug to atlassian currently.

[Jason Krewson]

Yeah that's strange, if you have a subscription you should see it. 

I would recommend contacting them at the below link for help on this. 

Have a general question for us?