Rovo Charts display incorrect embedded chart previews on Confluence pages containing multiple charts

[Jordy Jorissen]

Product

• Confluence Cloud
• Rovo Charts

Severity

High

Description

We have created a Confluence dashboard containing 12 Rovo Charts that visualize data from our testing coverage database.

The chart configuration itself is correct. However, the embedded chart previews on the published Confluence page frequently display the wrong chart.

For example, a location configured to display a donut chart ("Priority Modules — Testcase Status") instead displays a completely different bar chart ("Error Test Coverage per Module").

Clicking the embedded chart always opens the correct chart configuration, indicating that only the embedded preview is incorrect.

Different users may also see different charts on the same page.

Expected Result

Each embedded Rovo Chart preview should always display the chart configured for that location on the page.

Actual Result

The embedded preview displays another Rovo Chart from the same page.

Opening the chart displays the correct chart configuration.

Environment

• Confluence Cloud
• Confluence Database
• Rovo Charts from CSV files of Confluence database
• Approximately 12 embedded Rovo Charts on a single page
• Reproduced by multiple users
• Different users may observe different incorrect chart mappings

Steps to Reproduce

1. Create a Confluence page.
2. Add approximately 12 Rovo Charts (from a csv or confluence DB)
3. Publish the page.
4. Open the page in different browsers or with different user accounts. (Hard reload cntrl+shift+R works as well)
5. Observe that one or more embedded chart previews display another chart from the page.
6. Click the incorrect preview.
7. Observe that the correct chart opens.

Frequency

Intermittent, but reproducible.

Impact

This makes dashboards unreliable because readers see incorrect visualizations while the underlying chart configuration remains correct.

Additional observations

• The issue affects only the embedded preview.
• The chart configuration is never incorrect.
• The issue is not limited to a single browser.
• Hard refreshes do not consistently resolve the problem.
• Different users can see different incorrect charts on the same page.

Attachments

• Screenshot from User A (correct chart displayed)
• Screenshot from User B (different chart displayed in the same location

[Jason Krewson]

Hello Jordy,

Sounds like you are having some sort of rendering issue, wonder if its due to the amount you have on one page. 

Have you tried just adding 3 charts to a Confluence page to see if the issue is still happening?

I would recommend contacting support on this one at Atlassian Support if you have a subscription.

[Jordy Jorissen]

With 3 charts it seems to be fine. Hence why I mentioned that there needs to be approx. 12 charts. I don't have the time to figure out at what amount the charts start getting confused by the URL's.

it seems like the support page is unable to find our companies cloud URL.
This means I am unable to create an actual support ticket sadly.

[Jason Krewson]

Understood, Atlassian Support will probably know if there is a limit or at least know a bit more about it.

For Atlassian Support you can go to your Confluence site, click the ? mark at the top right, click Give feedback, and then click the support site link. 

Actually I just tried the same steps above, it cannot find my site also, what is going on with Atlassian URL lookup today.

I opened a ticket under "have a general question for us?" to see if there is an unknown issue as Atlassian Status shows everything is up. 

I tried to open a ticket through Jira and Confluence the normal way I have in the past and I just get the below error over and over so we will see. 

• Sorry, we can't find this Cloud URL.
• See instructions below on how to find your URL.

[Jason Krewson]

I figured out the issue, Contact Support was having issues with me being logged into 2 Atlassian accounts on my laptop, my personal one - this one I am responding to you with right now, and my work one. 

To get around the issue I opened a Chrome incognito tab and I now see all my sites when I contact support.