Rovo Agent capabilities with Atlassian Teams

[Dang Quang]

I'm using default Rovo chat to search some information about an Atlassian Team in our org, for example: list team members. It performs very well and be able to search. However, when I explore to use Rovo agent to apply to automation and share with other members to use, the Rovo agent can't return the information even I use exact same prompt with default Rovo Chat. 

Does Rovo Agent and Rovo chat have different capabilities or how to enable Rovo Agent ability to search for Atlassian Team?

[Jorge Cammarota]

Solution: Grant proper permissions and data sources to the Rovo Agent

1. **Open the Rovo Admin Center**

* Go to [https://rovo.atlassian.com/admin](https://rovo.atlassian.com/admin) (or access via Atlassian Rovo settings in your organization).

2. **Select your Rovo Agent**

* Choose the agent that you are using for automation or collaboration.

3. **Review data connections (Sources)**

* In the agent configuration, check the **Data Sources** or **Connected Apps** section.
* Make sure the agent is connected to the same Atlassian products as your standard Rovo Chat:

* Jira Software / Jira Service Management
* Confluence
* Atlassian Team Directory (organization directory)
* If not connected, click **Add Source** → select **Atlassian Team** or **Directory** and grant access.

4. **Review permission scopes**

* Ensure the agent has “organization-level” access, not just project-level.
* In some setups, you may need an Atlassian admin to approve these permissions.

5. **Sync and test**

* After saving, refresh your agent.
* Ask it the same query again (e.g., “List members of the Atlassian Team”).
* The agent should now be able to retrieve the data, just like the default Rovo Chat.