Rovo Agent Update Priority skill confirmation dialog loops repeatedly without executing the skill

[Ankith Nath]

When a custom Rovo Agent attempts to update the priority of a Jira issue using the Update priority skill, the confirmation dialog box ("Use the following tools / Confirm selected") appears as expected. However, after clicking "Confirm selected", the skill
does not execute. The priority field is not updated in Jira, and the same confirmation dialog reappears immediately, creating an infinite loop.

The user is unable to break out of the loop without clicking Cancel, at which point the priority update is abandoned entirely and must be done manually in Jira.

This occurs consistently on every priority update attempt through the agent and affects the team's ability to run bug triage sessions using the agent.

[Dr Valeri Colon _Connect Centric_ · Accepted solution]

I second that welcome @Ankith Nath This sounds like a tool-execution bug rather than a prompt issue. The confirmation dialog appears, so the agent is reaching the Update priority skill, but the confirmed action is not completing and the approval step loops. I’d test a second simple agent to confirm whether it is agent-specific. If it reproduces, open Atlassian Support with the issue key, agent name, timestamps, and screenshots of the loop.

[Ankith Nath]

Thank you for the help @Dr Valeri Colon _Connect Centric_ . The confirmation loop occurred because the agent was trying to update priorities without knowing the corresponding priority ID. The issue was solved when I passed those ID explicitly to the agent's instructions.

[Dr Valeri Colon _Connect Centric_]

That's good context that will undoubtedly help others. Thanks @Ankith Nath 

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Ankith Nath - welcome to the Community,

were you able to replicate the behaviour in a second Agent? 

[Ankith Nath]

No, I haven't tested on a second agent yet.