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Rovo Access - Web search disable/enable option disappeared

Amy Hargreaves
August 21, 2026

Has anyone else noticed that the web search disable/enable feature has disappeared within Rovo Settings?

 

This is how I was able to get to it a few days ago:

To enable or disable web search as an option:

  1. Go to Atlassian Administration Select your organization if you have more than one.

  2. Select Rovo, then Rovo access.

  3. Select the tab, Web search.

  4. Toggle the setting to enable or disable it.

 

The web search option is no longer there - where has it gone? :( 

 

 

 

2 answers

1 accepted

1 vote
Answer accepted
Rebekka Heilmann _viadee_
Community Champion
August 24, 2026

Hi @Amy Hargreaves - welcome to the Community,

I've noticed this too and opened a Support request on friday. There is an incident (not visible on status page) and the Atlassian team is working on it.

The option should re-appear where you've found it before and I'll update you here as soon as I hear back.

Amy Hargreaves
August 24, 2026

Hello @Rebekka Heilmann _viadee_ Thankyou for the comment and info! 

That is great - much appreciated :) !! 

Rebekka Heilmann _viadee_
Community Champion
August 25, 2026

Looks like it's resolved and all back to normal

Amy Hargreaves
August 25, 2026

Great - thankyou again!

0 votes
Pratibha Kumari
Contributor
August 21, 2026

I’ve noticed this kind of settings change can be confusing, especially when the option was available just a few days ago. It would be helpful to know whether Atlassian has recently moved the Web search control to another location or changed its availability based on the Rovo plan or admin permissions. Hopefully someone from Atlassian can confirm whether this is an intentional UI change or a temporary issue.

Amy Hargreaves
August 21, 2026

Thankyou for your comment. Yes, I am hoping someone can clarify! :) 

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