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  • Registration Error when Signing Up withRegistration Error when Signing Up with Google Account注册时出现错误

Registration Error when Signing Up withRegistration Error when Signing Up with Google Account注册时出现错误

Sun Todd
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September 19, 2025

When trying to sign up using my Google account, I received the following error message: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "3e22ac81-8a1a-44a2-8adf-27b350ab8b1f")

2 answers

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Dr Valeri Colon _Connect Centric_
Community Champion
November 13, 2025

@Sun Todd This error happens when Atlassian’s identity service can’t complete the Google-OAuth handshake. It’s usually caused by regional network blocks (common in mainland China) or a temporary outage on Atlassian’s side. Try again using a stable VPN or a non-Google login. If it still fails, send the Anonymous ID to Atlassian Support so they can trace the exact failure.

0 votes
Wally Weber
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 19, 2025

Thanks for sharing this issue. The registration error seems frustrating — hopefully, the support team can provide a quick fix.

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