No “Confluence” option under “Custom Knowledge”

[Martin Schydlo]

I want an agent to access only the content of a specific Confluence section—or even a single Confluence page—to answer a question. Under the “Knowledge” section, I see the “Custom Knowledge” option. However, I don't see an option to select Confluence as a source there. I’m only offered Jira. However, Rovo is enabled for Confluence, and my admin can select Confluence there.

What needs to be done, and where, so that I and all other users can select Confluence as an option?

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Martin Schydlo - welcome to the Community.

Just to double check: "Rovo is enabled in Confluence" = You can see Rovo Chat in Confluence and quick actions like summaries etc.?

There is no setting that restricts available knowledge in the Agent dialogue, not even App license as far as I know.

Seems like a bug to me. Has your Admin contacted the Atlassian Support about this?

[Martin Schydlo]

Hi @Rebekka Heilmann _viadee_ , thanks for the quick reply! 

Yes, I can see the Rovo button in Confluence, and I can send chat messages and receive replies right on the page I'm currently viewing.

I had a meeting today with a Jira/Confluence administrator. He's going to contact support.

[Rebekka Heilmann _viadee_]

That's the way forward. Not much we can do as a Community in these cases. Sounds like it's all setup correctly.

Would be great if you could let us know if the Support comes to the same conclusion or if we missed something :)

[Martin Schydlo]

@Rebekka Heilmann _viadee_ There's a new lead... Our Confluence and Jira run on different instances (URLs), which means that when I’m in Confluence and launch Rovo there to create an agent, I can’t access Jira under “Custom Knowledge.” The exact opposite happens when I launch Rovo from within Jira. This is strange because I can create links from one instance to the other in both Jira and Confluence. Basically, the two instances are technically linked to each other, but apparently not in Rovo.

[Rebekka Heilmann _viadee_]

No - Rovo currently is site specific and doesn't use existing Application links.

So yeah, that would explain it.

Here is the feature request for it: https://jira.atlassian.com/browse/ROVO-238

Any reason why Jira/Confluence are on different sites? 

[Martin Schydlo]

@Rebekka Heilmann _viadee_ That was a company-wide decision made so that individual units could set their own configurations and settings without limiting one another.