Jira Cloud Free Site Still Suspended After Reducing Users to 10

[Tutor SI]

My Jira Cloud Free site has been suspended due to exceeding the 10-user limit. I have now removed the extra users and currently have 10 or fewer active users.

how reactivate my site?

[Nikola Perisic]

Welcome @Tutor SI 

You can refer to this page here and the Trudy's answer: https://community.atlassian.com/forums/Jira-questions/Can-anyone-help-me-with-this-kind-of-issue/qaq-p/3018541

[Tutor SI]

I read the link you suggested to me but my problem is that the subscription has been deactivated and to reactivate it I am asked to pay for the standard account

[Nikola Perisic]

Have you previously included any payment details before the account was reactivated? If yes, you need to downgrade to Free subscription by going to admin.atlassian -> Billing -> Finding your product -> Change the subscription.