Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • Q&A
  • Rovo
  • Questions
  • Is there a way to complete mandatory work item information when using the create work item skill

Is there a way to complete mandatory work item information when using the create work item skill

Folster, R. (Ryan)
November 21, 2025

I have created a Rovo agent that creates a work item from an uploaded pdf. I however get an error message when it runs. I am assuming this to be because only the description and summery are in the output. 

 

We have other mandatory fields required to create a work item, how can I get the output from the agent to include updating those fields?

 

This is the error I get;

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-create-bulk

 

 

2 answers

0 votes
Dr Valeri Colon _Connect Centric_
Community Champion
December 14, 2025

@Folster, R. (Ryan) Yes—this is possible, but only if Rovo can see and satisfy the required fields. That 400 error usually means Jira rejected the create request because a mandatory field (such as a custom field, component, fix version, or parent) wasn’t provided or wasn’t exposed to the agent. Make sure all required fields are on the project’s Create screen for that issue type, then update your agent instructions so it asks follow-up questions to collect any missing mandatory values before running the Create work item skill. Also confirm the values it uses are valid options, since invalid selections can trigger the same error.

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
November 21, 2025

Hi!

Can you test this on another project? Don't set anything as required. Does the agent work as expected?

Then test passing over the required fields. Since they are required, you need to tell Rovo what values you are passing over.

Regards

Folster, R. (Ryan)
November 23, 2025

I only have one project so I am unable to test on another. I am instructing the agent to add a label called test to each ticket created as per the below;

Screenshot.png

I however never get this in the input to the create work item skill as per the below screenshot.Screenshot 2025-11-24 090539.png

Folster, R. (Ryan)
November 24, 2025

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events