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  • Is there a way to complete mandatory work item information when using the create work item skill

Is there a way to complete mandatory work item information when using the create work item skill

Folster, R. (Ryan) November 21, 2025

I have created a Rovo agent that creates a work item from an uploaded pdf. I however get an error message when it runs. I am assuming this to be because only the description and summery are in the output. 

 

We have other mandatory fields required to create a work item, how can I get the output from the agent to include updating those fields?

 

This is the error I get;

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-create-bulk

 

 

1 answer

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
November 21, 2025

Hi!

Can you test this on another project? Don't set anything as required. Does the agent work as expected?

Then test passing over the required fields. Since they are required, you need to tell Rovo what values you are passing over.

Regards

Folster, R. (Ryan) November 23, 2025

I only have one project so I am unable to test on another. I am instructing the agent to add a label called test to each ticket created as per the below;

Screenshot.png

I however never get this in the input to the create work item skill as per the below screenshot.Screenshot 2025-11-24 090539.png

Folster, R. (Ryan) November 24, 2025

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