Hello and welcome to Atlassian Community @Sebastian Rivera
There is a big difference between how the bot works behind the scenes and what its public profile page actually shows. While a helper bot (subagent) is supposed to take over during a chat, completely hiding the main bot's description on the public page looks for me like a visual glitch and not how it's supposed to work.
Kind of even your description sounds like literally book example UI glitch.
Check if your main instructions are still there when you edit the bot in Studio. If the text is safe on the backend but missing for regular users, it's likely a bug and you'll want to report it to Atlassian Support.
Best,
Arkadiusz 🤠
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