Is my Rovo Agent failing to create work items due to new Custom Field permissions?

[analaura_mora]

Hi everyone,

I’m using a Rovo Agent to create Jira work items in my project. This agent worked perfectly until recently, but now it fails with the error: Failed to create Jira Issue with any field.

I noticed that after Atlassian introduced the feature allowing agents to write to custom fields, the agent’s workflow changed. Previously, it would:

1. Search Jira Projects

2. Get Issue Type

3. Create Work Item

Now, it introduced a new step:

1. Search Jira Projects

2. Get Issue Type

3. Get Creatable Fields in Jira

4. Create Work Item

The failure seems to occur at the "Get Creatable Fields in Jira" step, when I debug I can see the result of that step is: Tool output data: Failed to invoke action. I suspect this might be related to new permissions required for accessing custom fields.

My questions:

1. Has anyone else experienced this issue with Rovo Agents after the custom field update?

2. Does the new “Get Creatable Fields in Jira” step require additional permissions?

3. What specific permissions or configuration should I ask my Jira admins to check or update to resolve this?

Any guidance or official documentation links would be greatly appreciated before I reach out to my Jira admins, as they are not very familiar with Rovo or its integration requirements.

Thank you!