I cannot see Rovo chat on my Jira/Confluence pages

[Armen Gevorgyan]

I have activated Rovo for my workspace, but I cannot see the chat button to interact with it. Can someone please help?

[Dr Valeri Colon _Connect Centric_]

@Armen Gevorgyan welcome to the community.  A few things to check—this is usually entitlement or rollout related, not setup:

• AI/Rovo enabled → Admin → Apps → AI settings (you’ve done this 👍)
• User has access → not just site-level, but user-level entitlement
• Rollout status → Rovo Chat is still rolling out; some Premium sites don’t see it yet
• Hard refresh / logout-login sometimes helps

Re: Gmail — it can limit quotas, but it’s not always the sole reason the chat is missing. If all checks pass, it’s likely a rollout/entitlement delay → contact Atlassian Support.

[Piotr Smialek]

what is your plan? rovo chat avalibility:
https://support.atlassian.com/rovo/kb/rovo-capabilities-and-features-for-atlassian-cloud/ 

[Rebekka Heilmann (viadee)]

It is available to most Standard customers as well although Rollout is not yet fully completed according to some site admins.

[Piotr Smialek]

oh i didnt know it. looks like this docs last update from last Dec

[Rebekka Heilmann (viadee)]

Hi @Armen Gevorgyan 

• What license do you have? Free, Standard, Premium?
• What email adress have you used to create/bill the Organisation? there is a restriction on accounts like gmail.com (check purple box on Rovo usage quota | Rovo | Atlassian Support)
• Are Rovo's AI features enabled for Confluence and Jira? admin.atlassian.com > Apps > AI settings > AI-enabled apps
• Have you refreshed your Browser session?

[Armen Gevorgyan]

Hi

I have the premium license

email address is a Gmail address
Rovo AI features are enabled for Jira and Confluence

Browser session is also refreshed.

[Rebekka Heilmann (viadee)]

The Gmail address is the problem then. You need to use a custom domain as your billing contact for the Organisation.

Atlassian wants to avoid abuse of the free credits and is therefore limiting Rovo features to company accounts.