How to regain access to the vendor account when email becomes inactive?

[Rumana]

HI, We’re unable to access our Atlassian Marketplace vendor account linked to the following:

1. Workativ Assistant Vendor Profile
2. Workativ Assistant for Jira

The email associated with the account has become inactive, so we’re unable to log in or receive recovery emails.

Could you please help us regain access to the vendor account? Kindly share the step-by-step resolution process and let us know what verification details are required from our side.

Thank you.

[Arkadiusz Wroblewski]

Hello @Rumana 

If absolutely no one in your company has access to the vendor account anymore, the Community unfortunately can't step in to restore it or change the email for you.

Atlassian requires strict ownership verification before modifying vendor permissions to keep listings and data secure. To get this sorted out, you'll need to submit an account recovery request directly through the Atlassian Developer and Marketplace Support portal.

Kundenanmeldungen – Hilfecenter - Jira Service Management

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Best,

Arkadiusz🤠