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How to have Rovo to edit a work item in a Automation?

amit.deb
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August 13, 2025

I have a Agent which receives this example JSON filled out:

{ "priority": "<LEVEL>", "impacted_team": "<TEAM>", "sub_impacted_team": "<SUBTEAM>", "request_category": "<PRODUCT>", "sub_request_category": "<SUBPRODUCT>", "assignee": "<NAME>", "assignee_accountId": "<ID>", "issue_url": "<URL>" }

I want the Agent to edit the work item however after:
- Prompting the Agent to edit the work item

- Prompting the agent to edit the incoming JSON to fill out:

{
"update": {
"customfield_16165": [
{
"set": {
"value": "{{impactedTeam.value}}",
"child": {
"value": "{{subImpactedTeam.value}}"
}
}
}
],
"customfield_16164": [
{
"set": {
"value": "{{requestCategory.value}}",
"child": {
"value": "{{subRequestCategory.value}}"
}
}
}
],
"priority": [
{
"set": {
"name": "{{priority}}"
}
}
],
"assignee": [
{
"set": {
"id": "{{assigneeAccountId}}"
}
}
]
}
}

- Prompting to edit the work item based on the filled out JSON above
- Lastly Giving the Agent actions of updating priority, assignee, and editing the work item

2025-08-11_13-04-08.jpg

This agent should ultimately parse the incoming JSON and fill out the fields in the current work item.

In the Audit Log of `Edit work item fields` I keep getting a invalid JSON.
Additionally forcing the Agent to edit the fields does not do anything

1 answer

0 votes
Dr Valeri Colon _Connect Centric_
Community Champion
November 13, 2025

@amit.deb Automation can’t apply the raw JSON you generate. Rovo Agents must output only the field values, not a Jira REST-style update object. The automation action builds the JSON for you. Have the agent return a simple object like: {priority:"High", impacted_team:"X", …}. Then map each value in Edit work item fields. If the agent outputs nested child objects or REST syntax, Automation rejects it as invalid JSON.

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