How to avoid Rovo using archived content in CHAT results?

[Schuuudi]

Hi there, 

we realized when using Rovo Chat we have a lot of outdated results. This is because Rovo uses our archived pages for responses. 

Instead of adapting the prompts to ignore old pages, we would like to train Rovo to ignore archived content as default behaviour. 

Any idea how we can do this?  

[carl · Accepted solution]

Hey Schuuudi,

Totally feel you on this — nothing is more frustrating than getting “smart” AI answers that are actually based on content your team archived years ago for a reason. It really breaks trust when people rely on Rovo Chat for quick, accurate info.

[Bill Sheboy · Accepted solution]

Hi @Schuuudi 

You already posted this question a couple of minutes earlier.  Please close this question and use the earlier one to help focus the conversation.

Here is the earlier one:

https://community.atlassian.com/forums/Rovo-questions/How-to-avoid-Rovo-from-using-archived-content-in-Rovo-chat/qaq-p/3156947

Kind regards,
Bill

[Schuuudi]

Good morning @Bill Sheboy and thank you for the tip—it was indeed an oversight. I would like to close the first post, but I don't seem to have permission to do so. Anyone here who can do this for me? 

[Bill Sheboy]

Hi @Schuuudi -- Often a community manager or community leader will notice duplicate question posts and remove one of them.  When that does not happen, you may email them directly and ask them to do so:

communitymanagers@atlassian.com