How does Rovo use archived content?

[Ilya Dmitriev]

Hi folks, could someone please confirm the exact logic Rovo uses when it comes to archived content? This article covers it partially but doesn't address the Rovo functionality specifically.

E.g., if we have a couple of outdated articles archived. Does Rovo completely excludes them from the data set it uses to generate an answer?

Thanks!

[Peter_DevSamurai · Accepted solution]

Hi Ilya,

Rovo fully excludes excludes archived Confluence pages. 

But you can work around this. You can use archived pages with Rovo, restore them temporarily (Confluence -> Archived content -> Restore). They’ll re-index (minutes to hours), then re-archive after use. For a permanent fix, upvote or create a feature request at Jira AI Feature Requests. 

Best regards, 

Peter

[Tomislav Tobijas]

Hi @Ilya Dmitriev ,

Well, by default, Rovo should completely exclude archived pages/content from both search results and the dataset used to generate answers. 

I believe that if you want Rovo to include archived content, you can enable the "Show archived content" filter. (which is user-based)

There's also a feature request related to having this option enabled by default, although it's not quite related to Rovo.

Now, I couldn't find any specific documentation about this behavior, and I'm also going to move this question to the Rovo app forum group, so maybe someone can chime in and correct me if I got this wrong. 👀

Cheers,
Tobi

[Schuuudi]

Hi @Tomislav Tobijas 

this is interesting - you say that Rovo by default should exclude archived content.

For us this is not the case and we are searching for a solution, as we have lot of content archived which reduces the quality of our Rovo research answers.

We try to solve this on our own, but knowledge exchange would be beneficial. Is there a way to contact the Rovo app forum group to paste my question there, what we have to do to extract archived content for Rovo by default?

Or do you have any other idea?  

[Tomislav Tobijas]

Hey @Schuuudi ,

Yeah, you could create a new question by navigating to Community / Q&A / Rovo / Questions and by selecting "Ask a question" button at the top (this basically opens a new window where you can ask a question for pretty much any product/app that's available)

But, as discussed here, the general idea should be that Rovo excludes archived content. But, again, AI tools are still under development, so that might have changed.

Maybe a better path forward would be to reach out to Atlassian Support and explain your problem to them. Their team can take a look at your instance (if you grant them access) so they can confirm and troubleshoot the behavior you're mentioning. 👀

If they do find a resolution to this, it would be great to hear what the conclusion is - does Rovo include/exclude archived content, or what was the issue in your particular instance?

Cheers,
Tobi