How do I create my own Rovo conversation starters in Studio?

[Julia Watson-Clarke]

Hello community,

I have an agent which is a duplicate of a default agent. I am editing the agent, including overwriting the auto-generated conversation starters. The change I make appear to save, however when I then test the agent, my custom conversation starters don't display in the agent.

Looks like it only displays auto-generated converstion starters?

Thanks,

Julia.

[Julia Watson-Clarke · Accepted solution]

Ha, answered my own Q. It was because I was in the Studio / Test mode. All working in the live agent.

[Rebekka Heilmann _viadee_]

Great that you got it working and thanks for providing the solutions for other help-seekers!

We as a Community are always happy to be the Rubber Duck :)