Error upon creating/ updating jira issue

[Marinela Boyadzhieva]

I get this when creating a jira issue:

Create jira issue:

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-create-bulk

And upon updating jira issue status:

Message action error: [Code 400] convoai.rest.bad.request - Failed to invoke action. for actionKey: jira-issue-transition-bulk

What might be the reason for this and how we can solve it.

I also tried direct MCP invocation and the same operations are not possible due to following tools being disabled: getTransitionsForJiraIssue, createJiraIssue. 

It is not my permissions issue beacuse I am able to complete other operations like editJiraIssue and addCommentToJiraIssue

Is it a restriction on your end or I can solve it on my own?

[Anthony Morais]

Hi @Marinela Boyadzhieva, welcome to the Atlassian Community!

You’re getting this error because your Rovo Agent doesn’t have the Jira skills needed for those actions yet.
To fix it, edit your agent configuration and add the missing skills.

Edit your agent, scroll down to Add skill, and add the following:
Create Jira issue
Transition work item

Then save and update your agent. After that, try your command again — the error [Code 400] convoai.rest.bad.request - Failed to invoke action should disappear.

This happens because Rovo Chat includes all Jira actions by default, while custom agents only have the ones you explicitly add.

Hope this helps!