I made an interesting discovery playing around with Rovo now that we finally have it on our productive site as well.
I simply asked "Show me all my open issues", feeling like that would be something a lot of users may ask for.
Looks fine, you say? Look a little closer.
Yep, that's right. Rovo shows me all my issues (so far so good) that are not in the Status "Closed". Insert Alarm sound here.
One of the first things you learn as a Jira Admin is, that you should never query statuses but always the resolution, just like the standard filter "My open issues" does as well. Now, of course I could ask Rovo for my *unresolved* issues. But what user would do that?
So my question is: Does Rovo need to study some of the Atlassian University courses? ;)
Great catch @Rebekka Heilmann _viadee_! You’re right—using status != Closed
instead of resolution = Unresolved
(or statusCategory != Done
) can lead to misleading results. This is a great example of why humans as reviewers are essential in AI workflows.
It’s not quite ready for Atlassian Learning, at 1 years old Rovo is still in diapers 😄, but giving feedback via thumbs-down helps it improve. And @Jack Brickey solid tip on statusCategory != Done
—super useful when Resolution isn’t set!
Ha! Indeed it seems so. I guess normal language only goes so far. ;-)
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BTW, rather than Resolution I often use "statuscategory != done" since sometimes projects don't set the Resolution. :-(
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@Jack Brickey I regularly check for unresolved issues and fix their Workflows and set Resolutions.
Some of my customers have really funky workflows where issues are in a done status WAY before they are actually resolved. Certainly not my doing :D
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Update: Recent tests resulted more or less consistently in
statusCategory != Done
which is progress.
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