Code 403 convoai.rest.rovo.product.access.dendied - Access dendied to Rovo product

[Dawid Pitala]

Hi,

I'm having a problem with one user receiving the following message:

Code 403 convoai.rest.rovo.product.access.dendied - Access dendied to Rovo product

Rovo works fine for others.

Where can I find a solution?

Regards

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Dawid Pitala 

Are you on Enterprise?

Because there access can be restricted by groups https://support.atlassian.com/organization-administration/docs/manage-rovo-access-for-enterprise/ 

That's quite easy to check. If it's working for others, check how their Permissions, Settings, and Access differ from his, and that will give you an idea why.

Best,

Arkadiusz 🤠 

[Jason Krewson]

Not sure on this one as the user should be able to access Rovo with a Jira or Confluence license. 

• Can the user access Jira and/or Confluence?
• Are they licensed like everyone else is?
• Check groups on a user that can use Rovo vs groups on the user that cannot.
• Are they in a policy that restricts Rovo?
• Remove all groups from the user and add them back.

Hope this helps but we will see what other advice is given.