Can a Rovo Agent create tickets using wiki markup?

[analaura_mora]

Hi, everyone. I have created an agent to assist my team with the creation of tickets. We currently use templates created with wiki markup and I know that when the markup is hardcoded in an automation, the ticket renders it correctly. However, when my agent creates the ticket using the markup, it just shows as plain text. I have considered formatting the ticket with an automation after it's created, but if someone knows about a way my agent can directly make use of the wiki markup, I would appreciate their input.

[Alex Gallien · Accepted solution]

Are you using the agent to directly create the ticket, or is it happening in automation based on the agent output? I have had good experience using markdown to templatize format for both work items and Confluence pages, but I don't think that Rovo will respect Jira's markup.

Is there a strong reason you need that particular format? If so perhaps you could try having your agent translate the output from wiki markup to standard markdown, but I haven't tested that myself.

That being said if you're calling the agent in an automation rule I have found that it does respect (and require) the wiki markup to render correctly.

[analaura_mora]

Hi, Alex. The agent directly creates the ticket, it's not part of an automation, and the reason we use wiki markup is to create info panels.

You're right, it doesn't seem like Rovo Agents are able to input the markup the same way automations do, so it just ends up looking like plain text. I think the only solution would be to format the tickets post-creation with automation rules.