Can I send emails from ROVO

[Sai Nadha Ghanta]

I would like to create boards assign tickets and send mails to team members where they will open their ticket update their status, then ROVO will consolidate and send the reporter a mail with the details. Can we trigger mails to outlook from ROVO?

[Dwight Holman]

I've been trying the same kind of thing during the last couple of weeks and am currently stuck.

The Rovo Agent part mostly works - but is limited by what JQL can do. This can limit what Rovo can get out of Jira. Using ScriptRunner I have worked-around that.

Now I'm stuck with the sending email part. The approach I'm trying is to create an automation rule that:

• Can be run on a schedule
• Initiates the Rovo request
• Gets the {{agentResponse}} 
• Sends a customised HTML email including the agent response

As far as the documentation says this should work and it kinda does.

https://support.atlassian.com/cloud-automation/docs/automation-smart-values-rovo-agents/

The Rovo output is nicely formatted with lists and stuff, and we want this to be sent in the email. Sadly, by default the SmartValue seems to return plain text only. Maybe this would be ok for your use-case.

There does not seem to be a good way to convert the agent output into HTML. Has anyone else figured out how to do this?

I'm currently waiting for Atlassian Support to advise. 

[Jack Brickey]

Hi @Sai Nadha Ghanta , welcome to the Community! Are you using Jira or JSM for tickets here? Both of those will notify the Reporter as well as Watchers/Participants when work items (tickets) are updated.can you elaborate on where Rovo is involved here?