Bug with parsing attachements when

[Georg Fankhauser]

Hi there,

I stumbled across a bug, which has the effect, that for custom rovo studio agents attachements are not parsed when specific sites are set as knowledge with "sites under" setting.

When I started to raise a ticket, the chatbot told me, that there is already a ticket dealing with that:

[AI-1200] Rovo Agent with Knowledge "select content under <page(s)>" can not read attachments - Create and track feature requests for Atlassian products.

I wanted to raise the question to the @atlassian crew, when the ticket will be resolved.

It's open since 2025-07 and the assignee Andy Chisholm is shown as Inactive.

Thanks for an outlook

[Dr Valeri Colon _Connect Centric_ · Accepted solution]

Hi @Georg Fankhauser There’s no published ETA for a fix, and agent behavior won’t improve until backend support for attachment ingestion is updated. Atlassian recommends watching the ticket for status changes; inactive assignees don’t block progress, as work is handled by the product team rather than the named individual.