unable to trigger Rovo Dev code review on GitHub

[Sergio Freire - Xblend]

Hi,

I'm showcasing Rovo Dev on multiple events and I've been fighting to get the code reviewer working with GitHub on the PRs.

The GitHub integration app is installed, on Atlassian and GitHub side.. the Rovo Dev account is a standard, paid one... I have credits.. but I cannot get the code review agent to run on GitHub whenever a PR is created or updated. I keep getting:

Rovo Dev code review: Rovo Dev couldn't review this pull request
The pull request author does not have access to Rovo Dev.

It seems that it is trying to figure out the author of the PR and matching it with the account in Atlassian side.. but I dont see any place to make the match between the GH user and the Atlassian user..

Docs don't tell anything and the error message  is not very explicit either..

[Minwoo Jeong]

Hello @Sergio Freire - Xblend 

Could you please submit a ticket through https://support.atlassian.com/contact? We may need the GitHub repository name and organization name to provide further assistance. We can offer additional support once we have that information. Apologies for any inconvenience you have experienced with Rovo Dev. Thank you very much.

[Sergio Freire - Xblend]

@Minwoo Jeong , thanks. done, looking forward for the feedback. I have some urgency as I will demo this next monday :(

[Ryan Jiang]

Hi Sergio,

Thanks for raising it. My name is Ryan, PM for code review.

To help my team fast track this, it'd be great if you could shoot me an email (rjiang2@atlassian.com) with some details to help us navigate:
1. The link to the ticket you raised

2. Repo and PR urls

3. Any screenshots would be helpful too

Best

Ryan

[Zhe Wang _Zee_]

Hi @Sergio Freire - Xblend ,

It sounds like you've set up Rovo Dev Code Review correctly and the GitHub user to Atlassian user is problematic. If you're already seeing "The pull request author does not have access to Rovo Dev.", it's possible your GitHub user is mapped to the wrong Atlassian user already. Do you have any other Atlassian accounts that could have been linked to the GitHub account?

You can follow these steps to unlink your Atlassian account from the GitHub user:

1. On any Atlassian product, click your profile icon in the top right corner
2. From subsequent drop down after clicking profile, select Manage Account.
3. Select the Connected apps tab
4. Scroll down to the Atlassian third party account access section
5. Click "Revoke" on the Atlassian - GitHub account

After that, when an PR is created, Rovo Dev Reviewer should leave a comment asking to link your GitHub account.

I will be better able to assist via Atlassian Support by tracing through logs and data.