You are not authorized to perform this action

[Long]

Update 2025-07-07: Now they have made the message clearer

Now the user in a team needs permission from the admin (and probably this requires purchase of the Dev Agent).

Rovo Dev Agents is not installed on your site 

To use Rovo Dev CLI, your organization administrator needs to install Rovo Dev Agents. 

Visit https://www.atlassian.com/try/cloud/signup?bundle=devai to request access.

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Update 2025-07-03: I think I found a reason, Atlassian suddenly blocked the API token generated by team account. Switching to your personal account and it should work.

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Original Question

Hello everyone! 

After generating the token and logging in successfully

❯ acli rovodev auth login
✓ Authentication successful

when I typed

acli rovodev run

I got the welcome message and then an immediate error right after it

Welcome to Rovo Dev (beta), Atlassian's AI coding agent.

Here are some quick tips:

• Ask Rovo Dev anything in your own words - from "explain this repo" to "add
unit tests".
• Type "/" at any time to see available commands.
• Use CTRL+C to interrupt the agent during generation.
• Use /exit to quit.

You are not authorized to perform this action 
Please check your API key and email address are correct.

I have tried to re-create the API key several times but not succesful. 

Until few hours ago, everything worked fine. But after my API key expired and I created a new one, it no longer worked.

Thank you for your support!

[fred smith]

hi, i'm having a similar problem. however , authentication for me after entering the API fails although i successfully created an account and obtained an API key. when using this command:

acli rovodev auth login

I get:

✗ Error: authentication failed

..after entering the key

[Long]

this is not the same problem, in this case you have not even authenticated successfully 

watch for redundant space or special characters if you're using languages different than English

[CM]

Hey, I was facing the same issue.

Here's how I resolved it:

1. Created a new API token on my account - I used a personal account
2. Then ran on the command line the following commands on this order
   1. acli rovodev auth logout -> ✓ Logout successful
   2. acli rovodev auth status -> ✗ Error: unauthorized: use 'acli rovodev auth login' to authenticate
   3. acli rovodev auth login -> success
      acli rovodev auth status -> success
   4. acli rovodev run -> success
3. It worked for me, hopefully it works for you as well.

[Mark]

Thank you for this. I had already tried all of those commands except logout.
Following your steps worked though! /cheer

[Long]

thank you so much,

and for those who could not make it work, just create another personal account. 

[Justin Townsend]

Hello @Long,

In my case the team had kindly added me to the Beta, but it was attached to an organisation I was winding down (they weren't to know).

I asked @Evan Cook from the Atlassian team to switch the Dev Agents beta to another organisation. Unfortunately, for now, this meant I wasn't able to use the original "Rovo Dev Agents" sign-up workflow and received some of the error(s) above.

After the switch, I headed over to admin.atlassian.com/products where I was able to "Manage" the access to "Rovo Dev Agents". Adding myself and another user to new group(s) that come with "Rovo Dev Agents" resolved the permissions issue for me.

I think while they're figuring out the flow and popularity of these features, it's worth just checking in with the PM team and having a look around the Org / Site Admin areas of Atlassian.

The team have been REALLY helpful, but I'm sure they're swamped.

Cheers,

Justin

[Long]

Hello @Justin Townsend

Thank you for the insights. Rovo dev has been one of the most promising agents I've chances to test among Cursor, Windsurf, Cline/Roo-Code, Aider, Manus ..

My personal account stopped working after a few days. Probably because I used the API keys on two machines at once. I just realized it today.

I think while they're figuring out the flow and popularity of these features

Thanks for the info about the team account. I am just an admin of some spaces in my org so I'll need to talk to my supervisor. But until then I think I should wait until Rovo dev becomes more stable.

By the way, if you have any information about the token quota for Standard vs. Premium options, please let me know! (Edited, I found it)