Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

You are not authorized to perform this action

Long
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 23, 2025

Update: I think I found a reason, Atlassian suddenly blocked the API token generated by team account. Switching to your personal account and it should work.

Hello everyone! 

After generating the token and logging in successfully

❯ acli rovodev auth login
✓ Authentication successful

when I typed

acli rovodev run

I got the welcome message and then an immediate error right after it

Welcome to Rovo Dev (beta), Atlassian's AI coding agent.

Here are some quick tips:

• Ask Rovo Dev anything in your own words - from "explain this repo" to "add
unit tests".
• Type "/" at any time to see available commands.
• Use CTRL+C to interrupt the agent during generation.
• Use /exit to quit.

You are not authorized to perform this action 
Please check your API key and email address are correct.

I have tried to re-create the API key several times but not succesful. 

Until few hours ago, everything worked fine. But after my API key expired and I created a new one, it no longer worked.

 

Thank you for your support!

 

 

2 comments

Comment

Log in or Sign up to comment
fred smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 24, 2025

hi, i'm having a similar problem. however , authentication for me after entering the API fails although i successfully created an account and obtained an API key. when using this command:

acli rovodev auth login

I get:

✗ Error: authentication failed

 

..after entering the key

 

 

Long
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 24, 2025

this is not the same problem, in this case you have not evn authenticated successfully 

watch for redundant space or special characters if you're using languages different than English

Like Jovana Dunisijevic likes this
CM
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 25, 2025

Hey, I was facing the same issue.

Here's how I resolved it:

  1. Created a new API token on my account - I used a personal account
  2. Then ran on the command line the following commands on this order
    1. acli rovodev auth logout -> ✓ Logout successful
    2. acli rovodev auth status -> ✗ Error: unauthorized: use 'acli rovodev auth login' to authenticate
    3. acli rovodev auth login -> success
      acli rovodev auth status -> success
    4. acli rovodev run -> success
  3. It worked for me, hopefully it works for you as well.
TAGS
AUG Leaders

Atlassian Community Events