Content Challenge: My Rovo Agents! (In Spanish)

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How AI and Jira Service Management Can Improve Request Routing

One of our clients recently shared a recurring challenge with their current help desk system: despite having well-defined approval workflows for access requests, users continue to submit these requests through a generic support form. This bypasses essential validations, approvals, and data fields—making the process inefficient and error-prone.

To address this, we explored how Jira Service Management, combined with Atlassian’s AI-powered assistant, Rovo, can ensure users are guided to the correct request forms. This solution not only improves request handling within IT, but also scales across departments as part of an Enterprise Service Management (ESM) approach.

In this article, we’ll share how implementing an AI agent in Jira Service Management can help redirect requests intelligently, reduce manual effort, and ensure compliance with internal workflows.

Language: Spanish

¡Al Fin! ¡Ya Podemos Gestionar Efectivamente los Accesos a los Sistemas! 

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Integrating AWS Cost Anomaly Detection with Jira Service Management

Unexpected spikes in cloud costs can quickly escalate if not detected and addressed promptly. That’s where AWS Cost Anomaly Detection comes in—a machine learning-powered service that monitors spending patterns and alerts users to unusual deviations. It helps prevent misconfigurations, unintended usage, or cost overruns by notifying stakeholders only when significant anomalies occur.

But detecting anomalies is just one part of the solution. To act on them efficiently, teams need a way to track, assign, and resolve these issues—enter Jira Service Management (JSM).

In this article, we’ll show how to integrate AWS Cost Anomaly Detection with Jira Service Management via Amazon SNS (Simple Notification Service). You’ll learn how anomaly alerts sent via email can automatically generate support tickets in JSM, enabling teams to respond quickly and maintain financial control over their cloud usage.

We’ll also share an example of how a JSON-formatted alert from AWS is transformed into a Jira ticket—with the email subject as the issue summary, the body as the description, and any attached data included for investigation.

Language: Spanish

FinOps: AWS Cost Anomaly Detection + Jira Service Management + Rovo