Atlassian Guard

Hi there,  We have a JIRA Core subscription and unfortunately the person who set all of it up and was Admin has now left the business. I would like to change some billing details amongst other ...

• identity-manager

Hi    We're about to start a trial of Jira for Project and Service desk elements of our business. We have previously tried Jira (about a year ago) and are coming back to it. However the p...

• identity-manager

Hello, Is it possible to migrate from login via email to sing in with apple? THanks

• identity-manager

Hello, I wonder whether you can help, something horrible happened to my Moodle and I don't know how to fix it. Please see attached for a look at the error message I get when right-clicking and Inspe...

Hello, I just added my Microsoft AD domain via SAML to Atlassian Access.  Is there a way to reduce the login to just one login page instead of two? At the moment I need to login via my email-...

• active-directory
• cloud
• identity-manager
• saml

I have been looking around but cannot find the answer to this question anywhere. Our situation is as follows: We use Jira Cloud, Jira Service Desk and Confluence Internally, everyone within our o...

• confluence
• external
• google
• identity-manager
• jira-service-desk
• +2 more tags...

Does the atlassian user management api https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/ require atlassian access? 

• api
• cloud
• identity-manager
• rest-api

Hi There, I'm evaluating a few products including Jira software, Confluence and also Access. Just wondering how I can associate Access with Jira and Confluence? That my question. 

• cloud
• identity-manager

Hi, I'm trying to verify my domains to claim the accounts, and actually, the domain appears with the status "Verified", however, the number of accounts recovered is not correct for 1 domain. So, I ...

• cloud
• identity-manager
• jira-software
• jira-software-cloud

Hi, This issue is quite tricky, so I'll try to keep it short and to the point.  The client's identity provider is Keycloak, which isn't compatible with SCIM. However, user approbation can be a...

• cloud
• group
• identity-manager
• keycloak
• scriptrunner
• +1 more tag...

I want to delete team but i have no idea how to do it  i want the delete the URL below  https://team-1601343719829.atlassian.net you check at the picture 

• account
• identity-manager

I am unable to open link after move to SSO. https://wfscorp.atlassian.net/wiki/spaces/CPT/pages/702810025/How+To+Access+AWS+SSO+portal, when I  tried to open it but getting error because th...

• identity-manager

Hey everyone, We are about to press the "Claim Accounts" button but we are unsure of the consequences. We are currently still running our production Self-hosted Atlassian stack, and are just star...

• cloud
• identity-manager

We have recently subscribed to the JIRA cloud. We enabled the SSO using Atlassian Access and Azure AD but we are facing a problem.  Few company users had active Trello accounts under a different...

• access
• cloud
• identity-manager
• sso
• trello

An account was created in our Atlassian cloud for a new staff member, however, when they try to reset their password they aren't receiving an email.   Their email is: greg.xxxxx@tmaxxxxx.com ...

• identity-manager

I am trying to deactivate users, but I can't. the Deactivate button is greyed out. How to solve?  

• identity-manager

Estoy intentando verificar los productos que tiene un usuario ya que no puede acceder a uno de ellos y me da el siguiente error Product access failed to load. Please try again later.

• account
• identity-manager

I was trying to log in via https://id.atlassian.com and my account has 2 factor authentication enabled. After I restarted my PC today an error message displayed in the verification page: O...

• atlassian-guard
• cloud
• identity-manager
• jira
• jira-cloud
• +1 more tag...

Hello everyone, I'm experiencing a problem on Jira Service Desk (Cloud version). I'm the Org & site admin for my organization and I have to change it to another user. I've seen solutions f...

• administration
• identity-manager
• site

...rouble logging you in. You'll need to talk to your Organisation admin - tell them we sent you, and that there appears to be an issue with the SAML public key used for your SAML single sign-on c...

• identity-manager

Cogent6 has acquired the assets of CandidateGuru and ElevatedCareers. However, they did not keep the account active and it has lapsed for over a year. I am wondering if I can reinstate the account, e...

• identity-manager

Has anyone successfully seen the idle time out setting work?  We have managed accounts and using Azure AD SSO integration.  We recently set idle time at 8 hours.  I exit Jira at the en...

• cloud
• identity-manager
• jira-software
• jira-software-cloud

Hi I have a product (Jira-Software) as a separate site which is not assigned to an Organization yet. This product I want to assign new to an organization. I saw the documentation always mentioned th...

• cloud
• identity-manager
• jira-software
• jira-software-cloud

Hi,  All users and groups are being provisioned from Okta with the Atlassian Access product and there are some standard fields like department, job title, etc. that are being properly synced fr...

• identity-manager

Hi We're thinking of adding Atlassian Access to our Cloud Jira/Confluence setup and integrating it with our Azure AD. What will happen to our existing groups which are used in many places - permiss...

• identity-manager