Urgent Locked out due to Scim

[philip wright]

Accidentally applied a incurrent scim settings/group and removed all the admins. 

Please help as it is impacting other teams and members also. 

I have attempted to open a case but am unable to do so... 

[Jessica]

Hi @philip wright 

We are sorry to hear you got locked out of your organization.

Generally, we recommend adding an account that is not part of your domain to one of the organization admins, to reduce the risk of being locked out of your organization.

Would you any of the admins add an account to the organization as part of the configuration setup there?

In any case, we checked for any tickets created with our team, and couldn't find one when searching for the email address used to open this post.

Is this something you still need help with?

To open a request with our team, without the need to login, you can try submitting a request here: https://www.atlassian.com/company/contact/purchasing-licensing#/ and choose the topic and additional information needed from your company/license information.

Since we wouldn't like to share your information on a public post, or request this information, please feel free to add the information necessary there to open a request with us.

If you are unable to submit a support request through there, please let us know.

Regards,
Jessica

[Evie Z_]

Thank you for bringing this to our attention. I’ve escalated the issue to our internal team for review.

[Sebastian Krzewiński]

Hi @philip wright 

You need to contact with Atlassian Support if you blocked access to all admins.

Regards,

Seba

[philip wright]

That would be great if I could do so! We can't login at all to open a case. When attempting to open a case from this account I get an error. 

They have no phone number... I have tried emailing support@ and such as well, and their AI chat agent is unhelpful. Hence why I posted here hoping a staff member would see it and open a case for me.