SAML configuration issues?

[Darren Scott]

Hi, not sure if I have got the wrong end of the stick here.

I have set up SAML on our Azure AD and gone through the setup with Jira.

My understanding was that 'customers' would be able to raise tickets on our Jira Service Centre without having to enter any credentials as long as they have successfully signed on to our Azure AD somewhere.

As it stands when 'customers' go to our service centre they are asked for there email address and then they are able to sign on.

Is this normal and have I misunderstood the point of SAML?

Thanks

Darren.