Linking JIRA to BitBucket when they are using difference licencing tiers

[Ted Lalas]

I'm interested in linking JIRA to my BitBucket server. I've had a look at the steps:
https://confluence.atlassian.com/bitbucketserver/linking-bitbucket-server-with-jira-776640408.html#LinkingBitbucketServerwithJira-RestrictionsforJiraSoftwareintegration

To give you a little background into the accounts I have:
BitBucket - Licensing Tier of 25 users
JIRA - Liscensing Tier of 250 users

1) Will I be able to connect my BitBucket server with JIRA even though BitBucket is only setup for 25 users. Do the amount of users need to be the same for this to work?

2) And if not, what potential issues might I encounter? Will users that have both JIRA and BitBucket accounts be able to see everything as expected while only JIRA user accounts not?

3) Are there any extra steps that I will need to do to make this work?

[Jimmy Seddon · Accepted solution]

Hi @Ted Lalas,

Welcome to the Community!

We recently moved to Jira Cloud, but for the past two years we have been running a Jira Server (250) user license connected to our BitBucket Server (100 user license) without any issues at all.

From what I can tell that application link will require users to prove that they have a license in the other application to be able to see information.  It won't prevent either system from working it will just restrict the information an unlicensed user can see.

So to answer your questions directly:

1) Yes you will be able to connect them, no they don't need to have the same number of users to work.

2) Users who don't have a license won't be able to see the information linked form the external system.  Users that have a license in both systems will be able to see everything as expected.

3) Nope.  If you follow the instructions on linking applications and you have your firewall rules set correctly to allow communication between the two systems it would work without any additional setup.

I hope that helps!

-Jimmy

[Ted Lalas]

That's great news,

I'll give it a try when I get the chance, but it sounds like I won't have any issues.

Thank you so much for the help Jimmy!

[Jimmy Seddon]

I'm always happy to help!  I hoe things go well for you.

-Jimmy

[Leonie Fischer]

Linking JIRA to Bitbucket across different licensing tiers is possible, but it requires careful planning to ensure compatibility. While JIRA and Bitbucket can be integrated through Atlassian's native features, the main concern is that licensing tiers dictate the level of features and user access each platform provides. Users from one platform may not necessarily have the same level of access in the other, depending on the licensing tier. To successfully link them, it's important to review the API integration and permissions settings to ensure a smooth connection without feature limitations.