Is it still possible in 2025 to edit portal customer emails in the new Admin space?

[Adrian SMYTH]

In the new layout I can't find how to edit portal customer emails (like when they change name domain) in the new Admin space? And so that their historic Jira Issues are still accessible for the same user.
I suggested the customer does this by themselves from their Profile section.

[Valerie Knapp]

Hi @Adrian SMYTH , thanks for your post.

It should be possible, yes. Please check out my Loom showing you how to do this here - https://www.loom.com/share/a9b2b92ea82d48b9be9911608d441584 

You need to be able to access the admin.atlassian.com page for your site. If you don't have this access, please show this video to someone who does and you should be able to edit the portal-only customer names.

Best wishes

[Adrian SMYTH]

Sorry Valerie I should have written "portal customer emails" instead of "portal customer names" which I know can be edited. I have updated the Title and Description accordingly. Thanks for taking the time to answer ;)