I'm the only admin of my org, and I can't login due to email address change. We use SSO.

[James Hill]

How can I either submit a support ticket or figure out how to recover my account.

Our company uses SSO, however, we recently rebranded and changed our email address associated with our IDP. I'm the only admin, and I can't login to submit a support ticket, I can't figure out how to recover my account.... Seems like I am stuck.

[Mirek · Accepted solution]

Hi @James Hill 

It is a common case https://jira.atlassian.com/browse/ACCESS-1836 that is why it is good practice to implement one of the backup solutions 

https://success.atlassian.com/solution-resources/agile-and-devops-ado/platform-administration/implementing-a-break-glass-sso-bypass-with-atlassian-access

In your case I guess the only thing left is to contact Support.. 

According to this https://community.atlassian.com/forums/Jira-questions/I-can-not-contact-Support-anymore/qaq-p/2077518

But in the future, if you run into something like this and you are a verified licensed support contact the option to create a support request without the Customer Advocates team is always available to any user by submitting billing and licensing issues in the contact form vs a technical issue request, and the Customer Advocates team would be able to either clear up any login issues or would be able to route your request to the support team after verifying your account so we could dig into the issue further and help isolate the issue.

You might try to do here https://support.atlassian.com/contact/#/ or this https://www.atlassian.com/company/contact/purchasing-licensing#/ and maybe create a ticket

And check what you see there.. and you are able to create a ticket explain exactly with all details which domain site etc. and I hope this could be verified at the backed and someone could help you. 

[James Hill]

Thanks. That does not help me now, but maybe in the future.

I submitted a ticket with the workaround you suggested.