How do I find the admin for a deactivated account?

[Rose B Sundermeyer]

One of my new team members is trying to access Atlassian and she is getting a message that her account has been deactivated.

The only information I've been able to find on "how to find the admin" assumes that you can log into your account (What is an Atlassian account? | Atlassian Support)

Since she works for the same company as I do, can I assume that the admin of my account is the same as her account?

[Joseph Chung Yin · Accepted solution]

@Rose B Sundermeyer -

Welcome to the community.  I agreed with what @Mikael Sandberg stated, the Admins for your env (one with the Site Admins rights) will have control of Atlassian Access and user accounts administration activitites.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Mikael Sandberg · Accepted solution]

Hi @Rose B Sundermeyer,

Welcome to Atlassian Community!

Yes, the admin for your account should be the same as your team member, in most cases that is someone within your IT department.