Confluence Cloud SSO broken - login does not work anymore

[Stephane Rimbaud]

Hello,

We are using Atlassian Guard with SSO login. Our SSO certificate expired and we cannot even log in to support.atlassian.net to contact technical support. 

Our URL is ****.atlassian.net and my account is [email removed]. Using gmail login for the forum.

Do you know a way to contact atlassian support without log in the support portal ? Alternatively, do you know a way to bypass SSO login ?

Best regards

Stephane  

[Angelie Stephens · Accepted solution]

Hi @Stephane Rimbaud ! 

I have raised a support ticket on your behalf using the information you provided. I have also edited your post to remove the contact details. 

Our support team will be able to assist you further with this! 

[Stephane Rimbaud]

Many thanks

[Rilwan Ahmed · Accepted solution]

Hi @Stephane Rimbaud

Welcome to the Community.  
I have requested Atlassian Support to look into this post. 

For future, please follow instructions given in the link below to bypass SSO.

https://success.atlassian.com/solution-resources/agile-and-devops-ado/platform-administration/implementing-a-break-glass-sso-bypass-with-atlassian-access