Admin account locked out after enabling mandatory SAML - Urgent help needed

[Yuichiro Kei]

Hello,

I urgently need help with an admin lockout issue on our Confluence Cloud site.

**Situation:**
- During SAML setup, I enabled "Required" SAML authentication
- After resetting sessions, I can no longer access my admin account (employee-name@domain)
- I can only log in with a non-admin account (employee-id@domain)
- The admin account (employee-name@domain) has all admin privileges but is now inaccessible

**Problem:**
- Cannot access admin panel to disable SAML or adjust settings
- Cannot create support ticket because the current account lacks admin privileges
- No other admin accounts available

**Request:**
How can I regain access to the admin account or temporarily disable SAML authentication?

Site URL: https://hmg-system.atlassian.net

Any urgent assistance would be greatly appreciated.

Thank you.

[Trudy Claspill · Accepted solution]

Hello @Yuichiro Kei 

Welcome to the Atlassian community.

As a user community we are not able to directly help you because we don't have access to your environment.

But I have flagged your post here in the Community to raise it to the attention of Atlassian Team Members. They should respond within 2 business days.

[Prachi Bolar]

Hello,

Welcome to community :) 

We have created a ticket with a atlassian team 

The team will check and help you further.

Please check your emails for the ticket details.

Thank You,

Prachi