Hi everyone — I’m an independent Atlassian Marketplace developer researching a workflow before deciding whether to build anything. I don’t have an app to promote, and I’m not sharing a product link.
I’m trying to understand how software agencies, consultancies, and implementation teams handle scope changes in fixed-price, capped, or SOW-based Jira Cloud projects.
If this describes your work, I’d be interested in how your team currently handles four moments:
1. Where do you keep the original commercial scope or delivery baseline?
2. When a Jira issue, estimate, deadline, or acceptance criterion changes, who decides whether it is included or billable?
3. How do you record the client’s approval or rejection?
4. Which part still requires manual work across Jira, email, meetings, or spreadsheets?
Real past examples are especially useful, but please don’t share client names, contract values, or confidential project details. I’ll summarize the recurring patterns back in this discussion so the results are useful to the community as well.
