Community License Request Ticket Closed without Reply

[Joshua Chan]

Hi Atlassian nonprofit community,

I recently submitted a request for community license on behalf of the nonprofit organization I am working for. Based on the initial ticket status, I believe our application passed Goodstack's checking as it was set from Pending Goodstack to New. Two days later, our ticket changed from New to Working on it, then to No Reply with resolution Closed in around 1 minute.

I am not sure if this means our application is rejected. But I am more than willing to submit any additional information or documentation that is required from our side for verification. I searched online and found this group. I hope that my ticket CA-3839913 / GROWTH-3386603 can be flagged for Atlassian members to further review.

Thank you very much.

Best regards,

Joshua

[Amanda Barber]

Hi, @Joshua Chan - I've escalated this to try to get you some help!

[Joshua Chan]

Hi Amanda, many thanks for your assistance.

[Lauren Black]

Hi Joshua, 

Thanks for letting us know about your experience. I've asked our Customer Advocate team to follow up with you regarding your request and will look into why this happened. 

Kind regards

Lauren, Atlassian for Nonprofits

[Joshua Chan]

Hi Lauren, thanks so much for your assistance.

[Taylor Light]

Hi @Joshua Chan - checking in, did you get the help you needed?

[Joshua Chan]

Hi @Taylor Light, sorry for my lack of update in here. I am currently working with Atlassian APAC team for my application, who is very friendly and helpful. Many thanks for Atlassian team and community for providing swift assistance to me and my organization!