Unable to Tag or assign a user in your Jira Project.

[Sanjog Sigdel]

I recently faced an issue while trying to assign a newly added UX member to a Design ticket in a project. Now That I've solved this issue I want to share this with the community. Specially in this group where the team members are new.

From Jira website below is the instruction to add a user to a group

Add a user to a group

The best way to give a user access to specific Jira functions is to add a user to a predefined user group.

1. Select Administration () > User Management to view the user list.
2. Find the user in the user list using the filter form at the top of the page.
3. Select Groups in the Operations column.
4. Use the search box to find the group that you want to add the user to. You can add more than one group at a time in that search field if you need to add the user to multiple groups.
5. Select Join selected groups and the user will be added.

Issue: Unable to tag or assign a user

I checked that users details and found out that the user wasn't assigned to the jira-developers group:

The issue got solved after adding user to jira-developers group. Unless a user is assigned to jira-developers group most of the basic access won't be unleashed.

[Taranjeet Singh]

@Sanjog Sigdel Thank you for sharing that solution. It will be very helpful for new Jira users.