Doubts on Invite Users

[Jasti Venkata Sreedhar]

We have clarifications on invite users link

[Piyush A (STR)]

Hi and Welcome to the community. What sort of clarification is required?

[Jasti Venkata Sreedhar]

Invite Link is not getting shared to the user

[Jasti Venkata Sreedhar]

Do we have any dial support to discuss the same.

[Piyush A (STR)]

Multiple options here to check:

• Are you able to fetch general emails such as Issues created, updated, etc?
• Can you check outgoing email status at https://<URL>/secure/admin/OutgoingMailServers.jspa
• Are these users who are part of a organization wherein the mail sent from Atlassian is getting rejected or in a spam folder? If so, kindly connect with the messaging team.
• Try to invite a user of a Gmail or outlook domain for testing.

For dial support- connect with Atlassian support via ticket https://support.atlassian.com/contact/

[Jasti Venkata Sreedhar]

Its working for 6 users and for 1 email address, invite link is not being shared. Can we have the Link so we can directly share the same to the user.

[Piyush A (STR)]

In that case:

Visit Admin.atlassian.com -> Products (Menu bar) -> User Access setting -> Invitation links -> Enable the Product and copy the invitation link and send to the users.

[Jasti Venkata Sreedhar]

We created a group email address which has 3 users. When one of the user clicks on it, user is getting added. So 3 users clicking on it, we see 3 new users adding.

Any alternative to have only 1 user getting activated for the group email address? 

[Piyush A (STR)]

Yes, it will be 3 users as the user in the group is accepting the invite, not the group as a member.

[Tyler C. Page]

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