Barcode for Authenticator

[Darren Gumbley]

I have a new cell phone and cannot get the Google authenticator to work. It asks for a barcode or code

[Valerie Knapp]

Hi @Darren Gumbley , welcome to the Atlassian Community and thanks for your question. 

I'm going to escalate this ticket to the support as I gather you are posting because you can't access your Atlassian account.

Cheers

[Robert Wen_Cprime_]

Hi @Darren Gumbley ! Welcome to the Atlassian Community!

Have you associated a Google account with your Google Authenticator app?  I found that logging onto the Google Authenticator app on the new phone with the Google account transfers over the data.

https://support.google.com/accounts/thread/8143637/transfering-google-authenticator-codes-to-a-new-phone?hl=en

[Robert Wen_Cprime_]

This is a more up-to-date article.  https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DiOS

[Jessica]

Hi @Darren Gumbley 

Given this issue might require sharing more details about the account or the admins owner of your domain, we have created a support ticket to follow up on this.

Please feel free to add any comments and look for updates here: https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-62610

Cheers,
Jessica