This new UI was a really BAD decision

[Renato Menin Rezende]

With some many missing features in JSM, why spend time to mess up and degrade navigation?! The new UI is so poor and confusing. The old UI was great! Please give us the option to choose which UI to use!

[Nathaniel Keats]

Totally agree......... changing the UI when core features still need fixing feels backwards. At least giving users a toggle between old and new would make way more sense.

[MishManners]

Eekkkkkkk

[Joelyn Weeks]

Agreed!!

[Dwight Holman]

This has been discussed at some length here. A lot of users don't seem to care much about the change, probably based on how they use Jira/JSM. Some seem to like it, and others hate it. It's hard to know the breakdown. I'm not aware of any public user survey about this but Atlassian noted low opt-out rates during the EAP as evidence that users are happy with it.

After reading some of Atlassian's posts and some short discussions with them, I do not really understand why they think the new nav is better. These posts might give context for future readers:

• The new navigation: Coming to you in 2025
  About the EAP which has ended, but attempts to explain WHY they are changing.
• Recap: Atlassian’s New Navigation Launch and key product team insights
  Covers aspects of the Early Access Program (EAP)
• We’re continuing with the new navigation rollout — here’s why 
  Despite negative feedback why the are proceeding
• Atlassian's new navigation is here!
  GA/Launch announcement
• Documentation about the new nav

Unfortunately most of these do not really directly say WHY Atlassian have made the change.

I posted earlier to express my feelings on the matter. 

[Rick Westbrock]

I know it is backwards to introduce dramatic changes to the UI in one big bang release then make incremental improvements after the fact but Atlassian has at least announced that we can resequence our Starred items in the sidebar now: https://community.atlassian.com/forums/Jira-articles/You-can-now-reorder-the-starred-projects-in-your-sidebar/ba-p/3075508

I was really disappointed at the new UI myself but after a few weeks the irritation faded even if some common tasks are still less efficient than before. Change is hard but there were apparently technical reasons that they cannot support the old and new UI concurrently, hopefully the benefits of the new architecture will outweigh the pain while they sort out some of the more painful aspects.

I was fortunate enough to spend a full hour with an Atlassian providing my feedback on the new UI and I have some hope since the article I linked above was one of the items I mentioned. Obviously it would be better if they gathered feedback from a wider cross-section of customers before rolling out large UI changes but I accept incremental fixes after the fact as that's better than switching to another product for me.

[Sussi Åström]

As an Admin, I am far from thrilled about the new UI. And I totally agree with the above statement. 

[Joelyn Weeks]

And it is clear that Atlassian is not listening.  There is a lack of concern about users feedback. It seems Atlassian is dead set on moving forward with their direction.  They do not understand how we use it in fast-paced technology environments. (It seem they think it is good for 'personal'.   The UI is very inefficient and I don't see any Atlassian concern for user comments.

[Gross_ Andrea]

It was not broken. It didn't require this dramatic of a change. I cannot imagine that a focus group of senior users spoke up and said that the UI was horrible and needed this drastic of a facelift, especially all at once. Removing the tool bar from the top was a big negative, to make all of the options then in a toolbar on the side? Combining dashboards and filters into one tool toolbar, and not giving any opportunity to organize, order or remove is absurd. This was a huge step backwards in usability and if I had never used Jira before and then was exposed to this version, I would look elsewhere. This is archaic to "hide" the features in standardized coding that cannot be tailored by the user. Give your users a little credit and allow them a more customizable experience versus this vanilla one where no one can find anything.

[Stefan Tichelaar]

Our company use many projects, but only a few of them are in scope for any given user, so now that same user is going to see tons of projects on the left side bar instead of seeing the actually useful information that was there before this change. 

Moving all of the left-side information to the top horizontal is awful. They rarely change projects every day, they do use the menu to navigate between board, list, calendar, release etc a lot. 

Also In project scope information is hard to find. e.g. when opening the board I get the top menu with navigation, but when an issue page is open (you know like users tend to do and actually use), the topbar is gone and I can not switch to e.g. Releases pages quickly. No they first need to navigate to the kanban board again. This is annoying to long term users but down right confusing to new users.   

The old side bar was way more usefull to provide project scope. My teams need to see a board, list, calendar, release at hand or quickly find issues, not change projects all day long.  

[Joelyn Weeks]

After several months of using the new UI, we are still saying how horrible and inefficent it is.  Even little things like the scroll bar at the bottom is hidden the other bar........pinning that bar is not helpful in the way it uses up space on the left.  Our team does not like it.  We are exploring other solutions.  SN has a nice virtual task board option.