"Replacing Audio" taking months to process

[BG]

Is it normal for the "Replacing Audio" function to take months to process the changing of a couple words?

I have 10 videos that have been processing for over 2 months, some of them I was only changing 1 word in the transcript. If I try the revert back button it says I will lose all my changes/updates. 

[Eliza Lajoie]

Hi @BG, Loom PM here, apologies for the hassle. The replace audio feature is currently in beta, and the team is focused on closing out any remaining issues and getting it to full 'GA-worthiness.'

Meantime, please do let Shahili know your cloud site URL and the IDs of the impacted videos, and we will follow up to assist.

If you encounter any issues in the future, please be sure to open a ticket with Loom Support so we can investigate and help resolve: https://support.atlassian.com/loom/

[Brant Schroeder]

@BG welcome to the Atlassian community

That is not normal.  I am assuming you are using a free version of the application so I will escalate this to Atlassian.

[Shalini Pradhan]

Hello @BG ,

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL so that we can create a support request for you for Loom?