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please downgrade one account to free creator Life

Susan Zhong
I'm New Here
I'm New Here
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January 9, 2026

Good afternoon,

Could you please downgrade my manager - Laura's account to creator life? we only need one admin account. 

It says Laura's account will be downgrade on 1/9/2027. We would like it to be downgraded now to avoid the extra account charges. 

Please assist. Thank you! 

Loom accounts.png

1 answer

1 vote
Amanda Barber
Community Champion
January 9, 2026

I'm assuming you've already paid for an annual subscription for her account. You'll want to connect with billing support at https://support.atlassian.com/loom/

Susan Zhong
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2026

Thank you, Amanda!

 

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