how to resolve the following : Change your default workspace in Settings or contact your administrat

[Gary Fincke]

Trying to do a recording of a slide presentation and the following message comes up that apparently will not save the recording until this is addressed: 

Change your default workspace in Settings or contact your administrator to create a workspace

Have gone to settings but don't see where this can be done - any suggesitons please?

[Gary Fincke]

when I click on "Download zip" under Manage on LOOM - it shows only programmable info, nothing I can respond or do anything with - please advise - very frustrating!

[Gary Fincke]

I don't see "Manage on Loom" or "Default Workspace" - doesn't show up when I click on the link you sent. Also, what am I supposed to do to set up the workspace correctly to save recordings? This is not at all clear what someone is supposed to do. Please provide specific instructions so I can follow what you expect needs to be done. Thank you! 

[Valerie Knapp]

Hi @Gary Fincke , thanks for your reply.

It is possible we have different kinds of Loom accounts. I suggest you open a support ticket to Loom to ask them for assistance - 

Best wishes

[Valerie Knapp]

Hi @Gary Fincke , welcome to the Atlassian Community and thanks for your post.

For me, the option to see the default workspace is here - https://www.loom.com/settings/account 

In the My Account tab

I have to scroll down past the 'Manage on Atlassian' section to get to here

Hope this helps.

Cheers