how do i delete my account?

[Madi Niciejewski]

i tried to delete my account and it said:

Your account can't be deleted because:

• User is last billing admin of a transaction account that has one or more active entitlements.
• User is last billing admin of a transaction account that has one or more non-cancelled subscriptions

i have no idea what this means

[Brittany Soinski]

Please get in touch with our support team: https://www.atlassian.com/company/contact

[Madi Niciejewski]

ok thank you

[Valerie Knapp]

Hi @Madi Niciejewski , welcome to the Atlassian Community and thanks for your post.

Please can you share which instructions you tried to follow to delete your account?

https://support.atlassian.com/loom/docs/delete-your-account/ 

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 

I think there are some hiccups with the transition from Loom to Atlassian. 

Do you have a standalone Loom account or did you sign up from Atlassian.com?

Have you tried opening a support ticket? https://support.atlassian.com/loom/docs/contact-loom-support/ 

Best wishes

[Madi Niciejewski]

yeah i started off with loom just trying to make a screen recording and it didnt really do i what i wanted and it was really confusing im not sure what ive done so im not quiet sure