Why was I charged $144 for a deleted account? Seems common practice for Loom

Hi @Tharvey and welcome to the Community

Try this page https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

There is a section about using a No Login option to get support

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Yeah this is weird...I also recently noticed a charge of approximately $375 on my Loom account...

I’m a bodybuilding coach and mainly use Loom to record educational videos and weekly client check-in responses. Over time, I added members of my coaching community so they could access and view content. I just didn’t realize that eventually, (out of no where) these users would be treated as billable workspace members and generate additional seat charges...

Before, my Loom costs were approximately $20–30 per month, so this new $375 renewal amount came as a big surprise. I already began removing members and intend to cancel the subscription/workspace moving forward.

For any administrator or employee at Loom/Atlassian reading this, given that this was an unintentional configuration mistake and not my intent to expand to a multi-user business account, I would greatly appreciate consideration for a refund or just an adjustment back to the usual billing amount ($20-30 or whatever it was before) for this recent charge.

I’m happy to provide any additional information you may need.

Thanks,
Coach Will Hardy