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Why are my video quality options only very low?

Heather Hiveley
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December 1, 2025

I am a new subscriber to the business AI plan and I am struggling with video quality.  I have a good webcam, but when selecting video quality in the desktop app I am often only offered 480p or lower.  Sometimes 720p and only once, 1080p.  I have a good webcam and am working on a mac airbook.  Any idea what could be going on or how I can fix this problem? Thank you!

1 answer

1 vote
Amanda Barber
Community Champion
December 2, 2025

Hello! Did you check the requirements on this support page? https://support.atlassian.com/loom/docs/manage-your-video-recording-quality/

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