Why amI being double billed?

[JJ Gallant]

I was with loom as a single user.  When the acquisition from Atlassian became official, I noticed I was now being charge for 2 users.  I have always been a single user.  After almost 40 mintes of trying to avigate this labirynth of customer service to speak with someone.  impossible.  I really just want to cancel one of the users but I don't know which one has my videos and which one doesn't.  How do you reach a human being at this place?

[Tomislav Tobijas · Accepted solution]

Hi @JJ Gallant ,

You should be able to reach out to the billing team through here: Atlassian Support: Pricing, Billing & Licensing

Apart from that, Brittany did create this article when it comes to reaching Loom support in general: Need help with your Loom account? Here’s how to contact Support (and get help faster) 

Due to this migration, you could experience some unexpected things, potentially such as the one you're describing. 👀

Anyway, hope this will help.

Cheers,
Tobi